Return Policy
a. In order to undertake a valid return and receive a refund, you must start the return process by contacting HBLLC at support@hikersbikesllc.com. No refund will be issued for any merchandise sent back to HBLLC that does not follow the above return process.
b. Order Cancellations: We process orders quickly to ensure fast delivery. Orders may be cancelled within 12 hours of placement, as long as they have not yet been shipped. If you need to cancel your order, please contact us as soon as possible at support@hikersbikesllc.com with your order number. Once an order has been shipped, it can no longer be cancelled. In that case, you may refer to our Refund Policy for return options.
c. Return to Sender / Refused Shipment: If an order is returned to the sender (HBLLC) or you refuse to accept delivery of the shipment, you will be responsible for paying return shipping fees on the merchandise. See applicable Return Shipping fee Schedule in subsection (h).
d. Non-Returnable Merchandise: Any spare or replacement parts purchased are not refundable or returnable to HBLLC. It is your responsibility to ensure order accuracy of spare or replacement parts (including but not limited to spare batteries, gift cards, and built & delivered or pro-built fees).
e. Returns of New Bike: A customer may return any new bike to HBLLC within 30 days of receipt of the bike. The bike must be in new condition and in original packaging. Customers will be responsible for paying the $149 return shipping fees on the returned bike. See below subsection (h) for Return Shipping Fee Schedule. The return shipping fee will be deducted from your refund amount.
f. Returns of Used Bike: A customer may return any bike that has been ridden to HBLLC within 30 days of receipt of bike as long as the bike has less than 20 miles on the odometer. The customer will be responsible for paying the $149 return shipping fees (see below subsection (h) for Return Shipping Fee Schedule) and a restocking fee of 30% of the original purchase price of the bike. The return shipping fee and the restocking fee will be deducted from your refund amount.
g. Returns of Accessories and Merchandise: A customer may return any new or used accessories or merchandise to HBLLC within 30 days of receipt of the item. Customers will be responsible for paying return shipping fees on the returned item and a restocking fee of 30% of the original purchase price on the item(s). See below subsection (h) for Return Shipping Fee Schedule. The return shipping fee will be deducted from your refund amount.
h. Spare Parts. Spare parts are not eligible for returns.
i. Return Shipping Fee Schedule: A return shipping fee will be assessed for any return (new or used) of merchandise to HBLLC. Shipping charges are based upon the merchandise/item weight and type. Please review below for return shipping fees for each item type:
| Merchandise / Item Being Returned | Return Shipping Fee (per item) |
| Accessory |
$10 (per shipment/shipping label) For example: If you return 2 accessories on May 1 and then return 1 accessory on May 15, you will be charged $10 for each shipment, for a total of $20. |
| Hollywood Rack | $65 |
| eBike or eTrike | $149 |
j. Refunds: (1) Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes. (2) Refunds will be made after the ebike is received and inspected.
k. Process: Please ship all approved returns using the shipping label provided during the return merchandise authorization process.